WiFi and the Experience Economy
Requirements and Opportunities for 802.11ac by Fairpoint Group

We have for some time emphasized that the value of quality of experience (QoE) has frequently been underrepresented in many wireless products and services, which have often seemed to revel in the underlying complexity that has historically pervaded the networking realm in its entirety. Along with security, privacy, and improving the software-development process, however, we view QoE as one of the defining challenges – and greatest opportunities – in wireless today. As it turns out, QoE may very well frame not just what’s next in the evolution of wireless LANs, but in fact that for industrial economies overall. Leading organizations are today considering the potential of the Experience Economy, a term coined by consultants B. Joseph Pine II and James H. Gilmore and which can trace its roots to Alvin Toffler’s classic Future Shock, published in 1971. The thesis of the Experience Economy is that future economic growth depends upon and is even defined by QoE, with the suppliers best able to address this requirement emerging as the new leaders. The Experience Economy is often described as the next step in macroeconomic eras overall, the latest in –and, again even defining – role in both wireless and networking in its entirety, and is the subject of this Farpoint Group White Paper.

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